Manage conflict blog post

Four Steps to Manage Conflict in the Workplace

Solve More Problems Sooner and Better Than Other People Do  You are in your job for one reason: to solve problems, which often means people problems. Business life is made of problems—and thank goodness for that! Interpersonal workplace conflicts truly are opportunities. They’re the vehicles for learning, growing, and proving yourself on the job. The … Read more

Two people having a conversation

How to Answer Even the Toughest Questions with Confidence

Be as willing to respond to questions as you are willing to ask them. If you hesitate to answer, people think you aren’t cooperative, don’t know the answer, don’t know what you’re doing, or that you lack confidence. You might even be viewed as acting arrogant and superior in your non-response. Choose your words and tone … Read more