How to Apologize — and show that you mean it.
There are specific steps you should take when you apologize. The following link is an interview I did on the subject but I’ll recap for you here:
-Review your position with the legal department
-Recognize your mistake and acknowledge your fault
-show Regret sincerely
-take Responsibility with no blame toward others
-explain the Remedy you have to offer to correct [...]
What does being good at your job really mean?
Everyone says you need to have a good track record, have substance, be good at your job. But what does that really mean? In CEO Material this subject takes precedence in chapter one. It’s not about technical expertise alone, that is a small part of it…..
What does being good at your job mean; what does it look like?
If you chose to do this (because it is your choice) you:
• Are successful in one of the big areas
• Think and operate at levels above that expected
• View the playing field of corporate interests at 100,000 feet
• Are a strong, inclusive team player
• Eliminate waste; add value
• Have a comfort zone interacting at all levels and with all types
• Are extraordinarily responsive
• Maintain a positive, energetic and enthusiastic attitude
• Have the ability to cut through complex issues; you are good at synthesizing things
• Bring a new and different perspective; you help people to think differently
• Do what you say you’ll do with high integrity; you’re able and trustworthy
• Present yourself extraordinarily well; have excellent communication skills
• Are extremely knowledgeable; have a global perspective
• Are outstanding in coaching and feedback; you guide people along
• Will take a stand but not run over others; you aren’t afraid to tackle change in tough issues
• Ask lots of questions to encourage people to think
• Can envision what will work in the marketplace












Debra, this is an insightful list. I, for one, find several areas to focus on pulling from your list. What might be the referenced big areas for success as referenced in the first bullet?
ReplyAll very good points!
CEO MATERIAL. One of the best books that we ever read…loved it!
Replyhttp://www.business2000foundation.com