How to Apologize — and show that you mean it.
There are specific steps you should take when you apologize. The following link is an interview I did on the subject but I’ll recap for you here:
-Review your position with the legal department
-Recognize your mistake and acknowledge your fault
-show Regret sincerely
-take Responsibility with no blame toward others
-explain the Remedy you have to offer to correct [...]
In Tough Times (Like Now) True Leadership Is Needed
With the global economy sagging, your company tightening its belt, your stock worth dwindling, and your children thinking you don’t understand what they are going through, there is a lot of duress and stress in life.
When I asked a mentor, who is experiencing all of the above, how he was doing, he beamed back an energetic, happy, and emphatic, “I’m okay!”
“Has something happened that you’re so upbeat?” I asked.
“No, I have no good argument for feeling that way. I just am.”
The same day I asked a real estate company executive how the market was. “Well, it’s down 22%.” I offered a empathetic, “That’s unfortunate.” His response was, “It’s not for me, I’m doing deals in the other 78%.”
Bad times/bad things will happen even to good people (and more than once in a lifetime). It has little to do with your degree, university, employer, or the economy. It has everything to do with your mindset.
To step up as a leader, manage your attitude – don’t leave it to others. Take on and stick with a productive and constructive perspective. Don’t let the press, family, friends, or colleagues sway you with a negative and destructive perspective.
And, concern yourself with others’ concerns, not yours. If you have their interests at heart they’ll help you with yours.
Be more decisive, not less, despite the times. Think an issue through, take a stand, and take action even with the risk of making a mistake. Try to avoid missteps but don’t fear them; holding back like others do will stagnate and stall potential improvement in the situation.
Don’t skimp on integrity. At a time when others are vulnerable, when no one will notice, when you could “sneak something by,” refrain. Either route you take will get noticed- if not now, later.
Be consistent. When so much is uncertain, true leaders are constant in their attitude, management, and action. When people see what they can expect from you over time, every time, you’ll develop their trust, be their leader of choice and be ahead of the group when times improve.
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