How to Apologize — and show that you mean it.

There are specific steps you should take when you apologize. The following link is an interview I did on the subject but I’ll recap for you here:
-Review your position with the legal department
-Recognize your mistake and acknowledge your fault
-show Regret sincerely
-take Responsibility with no blame toward others
-explain the Remedy you have to offer to correct [...]

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In a Company, Are Three Martinis Too Many? Debra Benton Answers in NYTimes Career Couch

Posted on August 3rd, 2009 by in Speaking Professionally

A simple “no, thanks” should suffice, said Debra Benton, a career coach and author of “C.E.O. Material: How to Be a Leader in Any Organization.” If everyone in your group is ordering a drink, get a soda or a tonic and lime.

Full Story: http://www.nytimes.com/2009/08/02/jobs/02career.html?_r=2&scp=3&sq=career%20couch&st=cse