How to Apologize — and show that you mean it.
There are specific steps you should take when you apologize. The following link is an interview I did on the subject but I’ll recap for you here:
-Review your position with the legal department
-Recognize your mistake and acknowledge your fault
-show Regret sincerely
-take Responsibility with no blame toward others
-explain the Remedy you have to offer to correct [...]
How to Get a Good Shake
How to Get a Good Shake
This happens every day in business: “Ralph (Ron or Ray) meets Laura in her office, and both nervously shake hands. Laura notices what feels like a wimpy, limp clasp. Both think to themselves, “Yech, what a poor handshake.” A two-second exchange like that sets an unease and discomfort in the relationship from then on. Whose fault is it? Likely, Laura.
Women get lousy shakes because they set the stage for them. They typically extend their hand with fingers in a palm down motion. Men clasp the women’s fingers and they get “finger to palm” contact. It ends up feeling uncomfortable for both. Men don’t shake fingers to palm with other men, they shake palm to palm.
The simple act of the woman turning her wrist perpendicular to the floor when she extends her hand to shake with a sort of “put ‘er there” will increase the chance of both getting a fair shake.
I was in a Mexican restaurant in Southern California and noticed a number of people going to a corner of the restaurant where the manager had set up office. One person after another was escorted to him. He would stand up, shake hands, have the person sit and talk for about three minutes. Shake hands goodbye, the person would leave and the next would come up and do the same. After about an hour of watching this I felt compelled to go up to the manager and ask about his process. He kindly explained he was interviewing people for job positions. “But I notice you only spend three minutes with each. What can you tell in that short of time?” He said, “I decide whether I want to see them again.”
“How do you decide?”
“By their handshake.”
(I might add that there were an awful lot of cute, young, long-haired blonds working there who all apparently all had good hand-shakes.)
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- Tags: career advice, CEO training, debra benton, Executive Coaching, How to Get a Good Shake
Advice that is practicle and needed. Taking the handshake to another level and further creating a persona of leadership is while shaking hands, look directly into one eye. It is impossible to look into both eyes at once as it causes one to shift their eyes back and forth. Looking into only one eye gives the person you are greeting the feeling as though the focus is entirely upon them, which of course is at it should be!
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