How to Apologize — and show that you mean it.
There are specific steps you should take when you apologize. The following link is an interview I did on the subject but I’ll recap for you here:
-Review your position with the legal department
-Recognize your mistake and acknowledge your fault
-show Regret sincerely
-take Responsibility with no blame toward others
-explain the Remedy you have to offer to correct [...]
Coaching Tips from the New England Patriots

photo credit: believekevin
On assignment in California, I happened to stay at the same hotel the New England Patriots football team was using. Naturally I made a point to seek them out to talk (not stalk mind you!) in the lobby, the restaurant, and the elevator. (They were pretty easy to spot and distinguish from the typical business person at the hotel.)
My opening line was, “I’m a professional coach for business executives and I wondered if you’d mind talking to me about the professional coaching you experience in the athletic arena.” Then I asked them what’s the best thing a coach does for you — and what’s the worst thing he does to you.
The best coach:
-covers it all; leaves no stone unturned
-uses visual and physical explanations
-is honest and loyal
-gives good advice
-encourages …..adding, “At the NFL it’s 50% encouragement from the coach that’s needed and 50% skill development.” …… “In college you need motivation from a coach but in the NFL you need technique - money is the big motivator at the professional level.” ….. “So many people want to be here you’re pretty self-motivated.”
The worst coach:
-has you go in unprepared
-equivocates
-doesn’t know how to give advice
-yells
I took that information to heart to make sure I send my executive “players” into their game using the best coaching techniques.
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- Tags: debra benton, Executive Coaching, leadership development











