No. 82 - Lavish Praise on Your People

Praise, or recognition, is a debt you owe to people who are making an effort and performing effectively. If you reinforce the actions that you want to see, you will likely get more of the same. If you don’t acknowledge them, people won’t know your degree of satisfaction.Naturally you praise what you admire the most, adding your reason for it. On occasion, give your people a little more praise than is their due. Mark Twain wrote, "I can live for two months on a good compliment.”More than one CEO admitted that he or she wasn’t skilled at giving recognition. “I personally don’t need it, so I’m not very good at giving it,” they profess. That’s no reason not to give positive feedback to those who deserve it.The following steps will help you to appreciate and praise people.1. Be honest and be specific.2. Be brief.3. “Note it” to others.4. Do it in a timely manner.5. Give kudos in a variety of ways.6. Back it up.A pay raise is one way a boss frequently thinks of as a way of providing recognition. But people need to be appreciated in different ways. One female executive told me, “I was ready to quit because I wasn’t receiving recognition. They just keep throwing more money at me. But that’s not what I work for alone.”~ DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 81 - How to Give Constructive Feedback

Just as you owe it to people praise them, you owe it to them to provide critique. Face it. People will disappoint you. Regardless of your great example, careful delegation, and optimistic blind hope, people will disappoint.The first rule is to not shoot the messenger when you learn about a problem. You shouldn’t punish the deliverer of bad news. He or she will clam up next time or sugarcoat information, and you’ll end up not hearing about a problem at a time when you could possibly do something about it.Before you find fault, double-check yourself: Are you responding to cronyism or favoritism? Are you looking at all sides? Do you have as many of the facts as possible? Are you being fair?The following steps will help you give constructive criticism in a way that will help the recipient hear and process it..1. Don’t attack.2. Give it in private.3. Avoid being repetitious or nagging.4. Be specific and be brief.5. Explain the consequences of their action.The goal is to present the idea that constructive criticism and feedback is the “breakfast of champions.” In reality it is, but in the heat of the moment, it can look like a personal attack if it’s not handled well.~DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 80 - What Your Boss Really Wants From You

CEOs tell me that they want people:

-Who are full of ambition and goals.

-Who sing—well, silently hum—at work.

-Who stretch themselves every day, and who always have new challenges they’re hankering to take on.

-Who get an emotional kick out of any accomplishment.

-Who are juiced (in the nonsteroid way) every morning to get out of bed and go for it.

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No. 79 - Be Yourself, Unless You're a Jerk

There WILL be stress in your business life. The heat of the moment can cause you to do something that un-does years of good work. So be really careful in the following areas when the going gets tough:

-Don’t be overly convinced of your own importance.-Don’t think you are the “exception to the rule” in doing whatever you want to.-Don’t act only to please yourself.-Don’t break your word.-Don’t be dishonest. (You can end up in jail for it.)-Don’t be mean or nasty.-Don’t kick people in the face anywhere along the way.-Don’t yell and scream.-Don’t embarrass others.-Don’t turn supporters into roadkill when the going gets rough.-Don’t be arrogant no matter how much of a right you think you have to be arrogant.-Don’t get good at being bad.

Again, in the words of my mentor, Curt, “Be yourself, unless you’re a jerk.”~ DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 78 - Job Interviewing is a Two-Way Street

Often when job interviewing you focus on getting across your qualifications in technical expertise. From talking with hundreds of executives actually doing the interviewing, this is what they tell me they are really interested in:

-Is he lazy?-Does she have common sense?-Does he have fire in the belly?-Is she qualified?-Is he lying?-Will she fit in?-Will he embarrass me?

While they are trying to figure that out about you, you should be trying to figure out about the company and the job:

-Is the company worth joining?-Do they have good products or services?-Do they have workable plans for the future?-Will I have a qualified, competent boss?-Will they support my growth and development?-Will they reward my efforts?-Will I be proud to work for them?

When you get home from the interview, debrief yourself on what you learned and what you still need to find out.And ask yourself: Did people laugh and kid during your interview? Did people seem to like each other? Was there an air of secrecy or openness? Was anyone happily working late?Remember, you are there to check them out as much as you let them check you out.~DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 77 - Basic Life Advice That Matters

My grandniece is four, and she and I were talking about her future. (Just kidding. I was thinking about her future in her presence.) In case I’m not around to give her advice when she might be willing to listen, I decided to write it down now.With over thirty years as an executive coach which has enabled me to be around some highly successful-in-life people, I found some simple truths that will help in her personal life as well as work-life.1. It’s easier to make a living than find someone to do it for you. Do not partner up (or marry) anyone for money, power, or position in society. It’s easier, longer lasting, and more meaningful to you if you earn it for yourself.2. Marry only if the person makes you laugh every day and helps you get better in whatever you want to get better in. With that kind of supportive partner, you won’t need or look for approval from any other source. Give it back to your partner, similarly.3. Be wise to be happy. Foolish and dumb people aren’t happy. So get to know yourself. Know humanity. Understand basic human psychology. Appreciate that life is not always fair, clean, happy, or fun — but it beats the alternative.4. Find something you love to do, and then get really, really, really good at it. You can always find a way to make a living doing most anything if you work hard to truly excel in it.By the time she’s ready to hear it my list might be longer, but I think this will serve my grandniece — and your loved ones — well for now.~ DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 76 - The Real Reasons for Networking

The Wall Street Journal reports that 94 percent of successful job searches happen through networking.Networking with people in and around your industry is also the best way to: Gain perspective on yourself and your career. Learn about new or unpublished job opportunities. Keep up to date with industry trends. Meet and get to know your industry’s key players. Learn about the problems in your industry, and the solutions people are developing. Find out about the competition for the best job openings. Learn about the new training you may need. Discover ways to help others (who may someday be able to help you).Those are the the real reasons for networking, in addition to helping in your job hunt.~DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 75 - Choose Carefully, as Your Words Brand You

I’m really sorry to have to write this caution, but be very, very careful what you say. Anyone can be offended by absolutely anything today.You can present a six-hour workshop and say one word (and not even a bad word), and lose a portion of your audience because they disapprove of the word. You can have a fourteen-year friendship, and say one comment that causes the person to never speak to you again. I know, I’ve done both.Whose fault is this need to walk on eggshells with your words? Yours for saying it, or them for being overly-sensitive and judgmental. Both, I believe.I take full responsibility when the wrong thing slips out of my mouth. I try to immediately apologize and rectify the situation. And I try not to repeat my mistake. Still, I’ve made a mistake yesterday and I’ll likely make one today.But I also try to rein in judgment when someone says something I dislike or disapprove of. I try to balance out how many good and “right” things they’ve said and done against the few missteps. And if it really is egregious and bothers me, I ask about it.“Yesterday you said ______ and I’ve been wondering what was behind that comment?” is what I’d ask. I’d ask sooner rather than later. And if the person glosses over the answer unsatisfactorily or is unclear I’ll ask again. “Not sure if I fully understand, tell me more,” and a third time if necessary, “I just want to understand you’re thinking behind it.”By bringing up the elephant in the room you get it cleared up (hopefully). And without giving them some of their own medicine, you let them know something bothered you enough to bring up and clear up.The thing you should not do is keep it inside, gunny sack it, hold it against them, shut down your listening, or turn off the relationship. It’s a waste for both of you.~ DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 74 - How to Increase Your Value Today

People who are intellectually curious and constantly learning have greater economic value to themselves and their organizations. So learn a little (at least) about everything that you can. Take advantage of every opportunity your supervisor offers (and ask for more). But most importantly, make learning your responsibility.Those who make a habit of learning things they need to know as well as things not directly related to them:· Tend to be more imaginative, creative, and innovative· Can do more things more quickly and effectively· Have more to offer their teammates and colleagues· Are able to make more of their productive abilities· Are likely flexible, versatile, and forward-looking· Can respond promptly to shifts in customer/superivor needs and preferencesConstantly learning new things isn’t just nice to do; it’s a must-do for anyone seeking lasting success. A good nighttime exercise is to jot down at least one thing new that you learned today. If you can’t, you have to come up with two tomorrow!~DebraP.S. If you have comments or questions, please feel free to contact me. Photo: Got Credit
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No. 73 - We All Matter

We all think we’re different, but there are more similarities than differences between us. What is most universal is most personal. Most everyone:

-feels not fully understood

-is the center of their own universe

-wants to see what they own go up in value all of the time

-wants to be appreciated, to feel powerful, to appear clever or smart

-wants to be happy

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No. 72 - Make Business Personal

People like to say business isn’t personal, but it is personal. All of life is people personally interacting with other people. Work is people interacting with people but with money and title attached to it. Personal doesn’t mean inappropriately intimate; you needn’t border on sexting.If you connect on a human level, you more quickly connect on a business one. How? Simply ask the person about his interests, goals, and objectives; listen and remember what she said; later, bring it up. Connect human to human, not role to role, or gadget to gadget, or mano to monitor.Who, what , when, why, and how are good words to use. Your tone must be one of honest interest and sincere inquisitiveness, not interrogation. Get to know the person behind the computer or the cell phone. Volunteer information about yourself as you ask about others. Every conversation, add a little bit more connection between you aside from the business purpose.Find out, make note, and remember names of spouses, children, hobbies, and things going on in the person’s life. Remembering a small thing like a company anniversary, promotion, birthday, child’s name or interest will put you miles ahead of others.Some hesitate to volunteer personal information or hang back when asked. They are not sure yet as to whether they can trust you. Over time they will learn they can. Even if they hesitate, inquire anyway. Give your own answer to the questions you ask of her, even if she doesn’t ask. Provide it nonetheless. You make it easy for her to get to know you and therefore be more open with you.~DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 71 - If You Don’t Have A Sense of Humor, Get One

You will not succeed without a sense of humor. Many CEOs have told me they see humor as a test to whether they want to work with and be around a person.A person with humor mainly takes the doubt level down a notch and the trust level up.Good leaders aggressively seek out an amusing angle in dealing with others, whether through light humor in a serious situation or the careful use of irony.Bringing appropriate fun to serious and not-so-serious situations also makes you a formidable force. In a recent study people under twenty-five and women of all ages were determined to be the least humorous in our society. Yes, I know there is a desire for both of those groups to be taken seriously; the irony is if you take yourself less seriously, people take you more seriously.The most important reason for being good-natured is that it allows you a gentle way to speak difficult truths. If you want to get away with saying what needs to be said, use fitting humor.One executive coaching client told me, “In my business a sense of humor is not a luxury – it’s a vital organ for survival."Seeing the funny side doesn’t mean you have to tell and forward jokes or add a smiley face to your e-mails. Nor is humor to grandstand and draw attention to yourself.Humor is being human and personal. It:

-shows insight into human nature

-makes life and work more pleasant for you and others

-creates a relaxed, friendly environment; encourages others to do the same

-is a great equalizer across barriers of title, position, and role

-increases your likeability and improves connections

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No. 70 - Grin and Bear It

Smile when you pick up or click on the phone and continue as you talk, regardless of who’s calling or what the conversation is about. The person on the other end of the line can hear a smile, she can also hear a frown, smirk, and rolling of the eyes. Your articulation improves when your jaw is loosened up; your voice intonation and cadence is more appealing; and you’re less likely to be boringly dull.Your telephone voice is the equivalent of the in-person body language people use to size you up. They hear your sincerity, passion, enthusiasm, conviction – your personality – or lack thereof, in your voice. Their positive reading of you gets you set for a more positive outcome; similarly, a negative reading can start you off on the wrong foot, annoy, hurt your personal reputation and the reputation of your company, and cost you a connection.Have a calm-intensity tone and tempo when speaking in person, on the phone, or on video: That being an audible, modulated, matter-of-fact tone of voice; steady and even-keeled without useless filler words (ah, uh, umh, okay, etc.). I call it a ‘pass the salt’ tone of voice because no matter how excited or agitated, you still usually have an even keel when asking for ‘the salt’ across the table. The expression is just a mnemonic device to remind you to speak like you’d like to be spoken to. Fast, high, shrill, studiously slow, sing song, brusque, too quiet, or too loud – each sends its own emotional message – generally not a positive one.As one executive coaching client told me what his own father used to tell him, “Your words should be like canned green beans, soft and tender, not like corn nuts; makes it easier if you have to eat them later.”~DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 69 - You Can Not Over Prepare

So few people make the extra effort; if you do, that’s really the reason you’ll get noticed.In an age of instant response, slow down and think things through. It’s nice to be fast, but instant responses can prove to be disastrous.Consider others’ questions and interests, then plan a response.Yes, I know you have limited time and limited resources to do this, but if you don’t slow down, pause, and prepare, you will be unable to present yourself, statements, or points clearly. If you seem unprepared, you show that a lack of care toward the other party or the outcome of the discussion.Make sure to:-slow down-get in the moment-consider your audience-construct a messageTo do that:Seek info in advance, not last minute. Download history surrounding the topic. Consider the current environment. Study the tendencies of people involved. Focus on the person at the other end of the line – your audience of one or one hundred. Think about what they want to know and why it’s important to them.Overly prepare. Do homework to the nth degree. Think, mull over, ruminate, and weigh anything you should consider about the facts, the project, the different angles, the perspective of people involved. Write down and analyze options.Understand the other persons’ fears, dreams, and desires. Figure out the big drivers. It’s all about them; where they are coming from, their fears, and their nightmares. See life from their P.O.V so they think “this person gets me.”Facts and figures are important but feelings count. More decisions are made for emotional reasons than factual.Role play in your mind, even on paper: what will the other party or parties ask, what will they say, what will they bring up that is important to them?Answer, to yourself, every question you might get asked before it is posed. Supervisors or executives will grill you with questions so you might as well ask yourself ahead of time and think through the answer. When the real question comes, it may not be friendly or nice, but your pre-thinking will have reduced your stress.Every time you communicate, practice being smooth. You might think you can stumble all around with a friend and it doesn’t make a difference. Wrong. Everything you do is training your brain, so even with friends try for improved conversing.Do not dismiss serious preparation as overkill for a simple phone call and just assume you can wing it. Take a deep breath before you start talking. It helps when your lungs are full of air. And as one executive coaching client told me, “I put on my power shoes and really pay attention.”Stop pondering after you’ve absorbed what you can. Decide on the point where no additional information, no cramming, no more thinking is going to help. Preparing is not justification for procrastination.Preparation increases confidence and optimism and makes you more interesting to whomever you are speaking. People respond well to someone who is sure of what he wants and goes for it.Before you communicate, ask yourself, “What do I want to accomplish in this exchange? What is the reason to do this – both implicit and explicit. Why should she give a darn? What is the likely outcome of this exchange?” And then, after it’s done ask, “Did I accomplish what I set out to?”The higher you go in your career, the more preparation is required, so you might as well get in the habit early.~DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 68 - Make Doing the Right Thing Your Thing

The true test of character is doing the right thing even when no one sees.Eight days a week you will encounter temptation to break your personal code of conduct of doing the right thing. One college conducted a sting to test cheating. Of the 600 students who took the test, one third cheated. When a student was interviewed about it, he said, “What’s the big deal? Everybody does it all the time.”To do what’s right, you merely make one of two choices: be honest or be dishonest. That’s it. It’s not complicated.And you don’t:-intentionally mislead-straddle the line-disseminate false information-break promises-go back on your word-waltz around-exaggerate-or participate in other chicaneryAlso, these words do not come out of your mouth or get put into an e-mail:“Everyone else does it.”“It’s a victimless crime.”“I can hide it.”“It doesn’t matter how it gets done, I just have to get it done.”“Well, maybe just this one time….”“No one will ever know.”“I’ll just shred (or burn) that document.”“What’s in it for me?”“How much can we get away with?”“I’d say anything goes.”“I will deny we had this discussion.”“We didn’t have this conversation.”“This is a non meeting.”“Is this legal?”Nothing baffles people full of trick and duplicity than simple, straightforward integrity.~DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 67 - A Good Soldier, a Good Friend, and a Good Brother

This is my brother (on the right) escorting a blind buddy of his onto an Honor Flight on Sunday from Denver to join 160 other veterans to travel to Washington D.C. and visit the war memorials.  My brother was in the 173rd Airborne Brigade in Vietnam — tough as nails on the outside — and the epitome of a good, good man on the inside.Even in the mist of hellish war situations, he still took the time to write his little sister the occasional letter advising her on how to deal with her 1960’s high school teenage drama. Years later I told that story to a CEO client of mine who took down a treasured piece of military memorabilia from his book shelf and gave it to me to honor my brother saying, “If he did that while putting up with what was going on over there, he deserves this more than I do."~DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 66 - A Good Brand is that of a “Solid Citizen”

Having upright character is entirely self-serving: You feel good about yourself and you sleep soundly. You don’t fear how your actions will look in the newspaper or in the blogosphere. You need not agonize over how your kids, partner, parents, friends, classmates, neighbors, and co-workers will view you. Being a solid citizen is the ultimate de-stressor. Consider these three truths:

· Fame, popularity, and riches go away; only character endures.

· Ethos is established at the top, and you’re the top in your world.

· People want to trust you, so make it easy for them.

As for me, I have plenty of faults, but I try to do the right thing.~DebraP.S. If you have comments or questions, please feel free to contact me.
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No. 65 - Real Personal Branding: Tattoos

The good news is tattoos aren’t reserved for sailors, warriors, or rock stars anymore. For these reasons and many others, 1 in 3 people under forty has at least one tattoo. (They are actually an ancient art form dating back to the Egyptians who used them to control the supernatural.)In the future, younger executives will replace older ones and the young ones will sport tattoos so it will become increasingly less of an issue in dress codes and social reaction. But today, a general rule of thumb is: If your boss’s boss is showing his, you can too; if not, cover it.A professor said to me, “A tattoo is akin to wearing the same hairstyle for rest of your life.” That being said, if you have your reasons for getting one—to feel sexy, be rebellious, for sentiment, or because you belong to the Church of Body Modification, then put thought into the following:

-Try a temporary tattoo on as a test for awhile.

-Select the spot on your body very carefully; make sure people can’t see them unless you want them to. Avoid locations that can’t be concealed by normal dress; stay away from your neck, fingers, or hands. One CEO put it flatly, “Don’t bring generously tattooed arms to the office.”

-Think about where you see yourself in ten years and ask yourself if the tattoo fits in the picture. Consider that it will likely limit you in some jobs if visible. You may not as quickly get on the corporate fast track or be nominated for Supreme Court judge.

-Consider who you’ll be with. A friend had his girlfriend’s name ‘Pat’ tattooed on his forearm. When he ended up married to Teresa he changed ‘Pat’ to ‘Bad’ because that was the best he and his artist could come up with!

-Ask yourself, “Is this a piece of art I’d like on my walls; if not, do I want it on my body?”

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No. 64 - Surviving (Inevitable) Rejection

Rejection is inevitable in life, especially if you’re making an effort and putting yourself out there. Here are some strategies I use to make rejection less painful when I get it.First, try not to expect to get it before you actually do. Most of the negative situations you worry about will never happen. If you fret and dread what might occur, it will show all over your face, in your voice, and in your manner. People will see it and give back what you project and seem to expect.Consider the source, timing, situation, politics, and any other contributing factors, so that you accurately understand the rejection. If in your estimation it’s valid — and usually at least some of it is — immediately do something about your actions/behavior to minimize the pushback from recurring. Later, thank the person(s) who gave it, briefly explain the changes you made, sustain the changes, and then forget about the rebuff.Get calloused to the fact that not everyone will like you or what you do, no matter what. Think about it; you don’t like every person and every thing others do, either.There is a percent of the population that will disapprove of you, regardless of how good you are. Take heart in the fact that some people don’t like the Pope, the U.S. President, Miss America, or Sponge Bob either. Life is not logical or fair. As the country and western song goes “sometimes you’re the windshield, sometimes you’re the bug.”If you’re guilty of any of the following behaviors, you will increase your chances of receiving negative reactions from people; try to eliminate them from your operating style now:

-Procrastination

-Lack of organization or goals

-Self-criticism; low self-esteem

-Perfectionism

-Blaming other people

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No. 63 - Trust Yourself; You're Not Just Lucky

Yes, timing and luck contribute to your success. But you also contributed to your success.One of my early mentors, a long time member of Young Presidents Organization, told me that he and his fellow YPOers had to learn to trust their competence — just like everyone else does.He taught me that the first time you experience a great success you think, “Whew, was I lucky.” The second time you make it big you think, “Wow, I guess lightening struck twice for me.” It’s only when you make big things happen a third time that you trust your ability and therefore yourself.Trust yourself; you’re not just lucky. You’re good.  Give other people and the gods due credit, but give yourself what’s due, too.~DebraP.S. If you have comments or questions, please feel free to contact me.
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